Return & Refund Policy – Make It Yours
At Make It Yours, we take pride in creating thoughtfully curated, high-quality gift hampers and personalized products. Your satisfaction is important to us. Please review our Return & Refund Policy below:
🔁 Returns
Due to the personalized and perishable nature of our products (e.g. custom hampers, Rakhis, cards), we do not accept returns unless the item received is:
- Damaged during transit
- Incorrect or incomplete (missing items)
To request a return, please contact us within 48 hours of receiving your order, along with:
- Order number
- Photos of the damaged or incorrect product
💸 Refunds
Refunds are issued only in the following cases:
- Your order was cancelled before dispatch
- The product was defective, damaged, or incorrect and could not be replaced
- The package was lost in transit (verified by the courier partner)
Once approved, refunds will be processed within 5–7 business days to the original payment method.
🔄 Replacements
Where possible, we offer free replacements for:
- Damaged products
- Incorrect items shipped
Replacements will be dispatched within 2–4 business days after claim approval.
❌ Non-Returnable Items
We cannot accept returns or offer refunds for:
- Customized products (personalized cards, name tags, printed messages)
- Opened or used hampers
- Orders placed with incorrect delivery details
📩 Need Help?
If you have questions or concerns about your order, contact our support team at:
📞 +91-9691071024 (Mon–Sat, 10 AM to 6 PM)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packa